Rookash Login for Australian Players
This page explains how to sign in to your Rookash account, what to do if you cannot get in, and how account verification works. If you are new here, you will need to register first. Returning players can follow the steps below.
How to Sign In
The process takes under a minute on most connections.
- Open the Rookash site in your browser and select the login button at the top of the page.
- Enter the email address you used when you registered.
- Type your password. Passwords are case sensitive, so check that Caps Lock is off.
- Select the sign-in button. If two-step verification is switched on for your account, enter the code when prompted.
On a shared or public device, log out when you finish and avoid saving your password in the browser.
Recovering Your Account
Forgotten password
Select the forgotten password link on the login form and enter your registered email address. We will send a reset message to that address. Open it, follow the link and choose a new password. The link is time limited, so use it soon after it arrives. If nothing shows up within a few minutes, check your spam or junk folder before requesting another.
Forgotten email address
If you cannot remember which email you signed up with, try the addresses you use most often. If none work, contact our support team through the site. You will be asked to confirm details linked to the account so we can protect it from anyone else trying to gain access.
Locked account
Repeated incorrect password attempts can lock an account temporarily as a security measure. Wait a short while and try again, or use the reset option. If the lock stays in place, contact support. Accounts may also be restricted if you have used a self-exclusion or time-out tool, in which case access returns only when the period you chose has ended or according to the rules that apply to that tool.
Account Verification
Like other licensed gambling operators, we may ask you to confirm who you are before processing withdrawals or after certain account activity. Verification generally means uploading a clear photo of government-issued photo identification and a recent document that shows your name and address, such as a utility bill or bank statement. Documents should be current, fully visible and not edited.
Uploads are done inside your account, in the verification or documents area. Review times vary, and we may contact you by email if something is unclear or missing. For the exact documents we accept and how long checks currently take, see the terms on the site.
Common Login Problems
| Problem | What to try |
|---|---|
| Password not accepted | Check for typing errors and Caps Lock, then use the reset link. |
| Reset email not arriving | Check spam, confirm the address is correct and request a new link. |
| Page will not load | Refresh, clear your browser cache or try another browser or device. |
| Verification code rejected | Check that your device clock is correct and enter the newest code. |
| Account restricted | Contact support to find out the reason and next steps. |
Keeping Your Account Secure
Use a password that you do not use anywhere else, and change it if you think someone else knows it. Do not share your login details with anyone, including people who say they work for us. We will never ask for your full password. Be cautious with emails or messages that link to unfamiliar sites, and type the Rookash address into your browser yourself.
Play Within Your Limits
Gambling should be a form of entertainment, not a way to make money. Once you are logged in, you can find tools for deposit limits, time-outs and self-exclusion in your account settings. Australian support services such as Gambling Help Online offer free and confidential help at any hour. You must be 18 or over to hold an account.
Need More Help?
If these steps do not solve your problem, contact our support team through the site and include your registered email address and a short description of what is happening. Do not send your password. We will work through the issue with you as quickly as we can.